Frequently Asked Questions

Below we have put together a few questions and answers that you may have about booking and travelling abroad.

If you can't find an answer to your question then please give us a call on 0208 659 0330 and speak to one of our consultants who will be happy to help.

Are you members of ABTA?
Yes we are, our ABTA Number is F4247 and you can confirm this by Clicking Here As a full member of ABTA the Association of British Travel Agents, we are able to offer complete peace of mind to you the customer.

How can I contact the Foreign Office ? You can also find out information on www.fco.gov.uk/knowbeforeyougo. The Foreign office have a website full of useful information at www.fco.gov.uk . Alternatively you can call them directly on 0845 850 2829

Can I book my holiday online?
Yes, you can book holidays, flights, accommodation, city breaks, transfers and car hire through this site. Don't forget you can always call a member of our team to continue your booking over the phone.

If you do book online, we boast the very latest encryption techniques to ensure your payment details are protected all online transactions are kept secure from unauthorised access for peace of mind.

Can I book travel extras with you?
You can book attraction tickets, car hire, transfers and holiday insurance either online throug the site or by contacting one of our travel consultants who will be happy to help.

Can I book group holidays or flights?
Of Course. You may find giving us a call is the best way to book group holidays. Our travel consultants can often offer you some great discounts because you are booking as a group.

Do I need to take out Travel Insurance?
Yes, Holiday Insurance is essential when you travel. Make sure you are fully covered and its a good idea to pack your policy in your hand baggage.

Do I need a passport?
Whenever you leave the UK you must carry a passport with you but do please check that your passport is in date. It is a requirement of certain countries that the expiry date of your passport exceeds the return date of travel by up to 6 months. Requirements vary from country to country. You should also ensure that any children under the age of 16 who are not already included on a valid 10 year passport, have their own passport when traveling abroad. If you have any queries please ask or visit www.ukpa.gov.uk.

How can I pay for my holiday?
When making a reservation you will need to have a current debit, credit or charge card. We are happy to accept most Debit/Credit cards The debit will be automatically deducted from your bank account Please note that a surcharge may applied to all credit / charge card transactions. Please ask for full details.

What Currency do I need to take?
Try to take a mixture of local currency and travellers cheques. Take the majority in travellers cheques as these are insured against loss or theft, with the remainder, enough for the first day or so, in local currency.

Where is the best place to exchange travellers cheques abroad?
Local banks have varying opening hours. Take note, that in some countries banks close early in the afternoon for Siesta. Try to avoid changing travellers cheques at your accommodation as commission charges are often higher than at a local bank.

How do I call the UK from abroad?
If dialling from outside the UK, you’ll need the local international access code followed by 44 for the UK. You then dial the UK number as if it were a long distance call ie including the area code, but do not dial the initial “O”. eg. International access code then +44 870 000 0000

Will I need vaccinations?
It is recommended by various countries that vaccinations are carried out before you travel. Your Doctor can provide you with up to date advice.

Can I fly while im pregnant?
Some airlines refuse to accept passengers who are more than 28 weeks pregnant. Please check before making your holiday booking.

What do I do if I have a complaint in resort?
If you have a complaint. Always make sure that your hotel/accommodation Manager or tour operator representative is aware of the problem straight away. they may be able to fix the problem straight away. If the situation is not resolved to your satisfaction, ask your tour operator representative to assist you in completing a complaint form. If you wish to take matters further then please give us a call on our aftersales number, 0208 659 0330 as soon as you return from your holiday.

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